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    FAQ

    What is Western Union Money Transfer service?

    Western Union is a leader in worldwide money transfer service. Western Union allows consumers to send and receive money in minutes at more than 500,000 locations in 200 countries worldwide. In certain countries sending service is restricted so it is only possible to receive money.

    Who are Western Union agents?

    The Agents are companies that provide money transfer service on behalf of Western Union. The Agents are banks, post offices, exchange offices, travel agencies and others.
    In the Republic of Serbia money sent via Western Union can be picked up at all Agent locations which cooperate with Eki Transfers.

    Who would need to use Western Union Money Transfer service?

    Anyone who needs to send or receive money quickly: people who are supporting friends or relatives, tourists, business people etc. Western Union service is used when money has to reach another person quickly and urgently.

    Do you need bank account to use Western Union service?

    Western Union service does not require bank account.

    How long does it take to receive money send via Western Union?

    Transfer is completed within minutes, regardless of where you are in the world and depending on working hours of pay-out location and time – zone difference.

    How much does it cost to send money via Western Union?

    The fee varies. It depends from the amount of money for sending and sending country. The fee is always paid by the Sender on sending location. You can get more details about fees from local agent in the sending country.

    Working hours of Western Union service?

    Western Union provides service 24 hours a day, 365 days a year. Each Western Union location determines its own working hours, although most agent locations maintain extended working hours or are opened 24 hours a day. In Serbia, the working hours of locations providing Western Union service are adjusted to the working hours of the agents.

    What needs to take over money that was sent via Western Union?

    With a valid identification document it is necessary to know the following data: Money Transfer Control Number – MTCN, sender’s name and surname, the amount sent and the country from which the money is sent (and the city if the transaction is from the U.S. or Mexico).

    Who tells the recipient money transfer control number - MTCN?

    Sender receives, immediately after payment, the money transfer control number from the officer at the sending location, which should be communicated to the recipient because it is required information for raising the money.

    How can you be sure that the money reached the right hands?

    The money can be taken only by the person to whom the money was sent and only that person should receive the data from the form upon sending the money. In addition, each transfer gets its own unique control number.

    The currency used for money transfers via Western Union in Serbia?

    Receiving money through the network of representatives of Eki Transfers Payment Institution in Serbia is made in euros.
    Sending money through the network of representatives of Eki Transfers Payment institutions from Serbia is made in dinars.

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